Tuition and Fees

Because of the University's policy governing "Tuition and Fees" payments with Visa banking cards:

Signature Card accounts are not authorized for "Tuition and Fees" payments at any BYU Cashier locations, including One Stop.  "Tuition and Fees" include class fees, health center fees and insurance, and traffic and parking fees.

Billing and Customer Rights

This notice contains important information about the cardholder's rights and Signature Card service's responsibilities under the Federal Electronic Funds Transfer Act. In order to preserve rights under this act the cardholder must notify Signature Card services of any clerk, billing or statement error within sixty days of the date when the error appeared on the cardholder's account. The cardholder may contact Signature Card services in writing at any time or call/visit the Signature Card ID Center during regular office hours: 8:00 am to 5:00 pm Monday through Friday, at 801-422-3866, 2310 WSC, Provo UT, 84602.

Brigham Young University reserves the right to set your account balance to a negative amount under certain conditions. Brigham Young University also reserves the right to determine the order that plans will be charged.

Lost Cards

Should the cardholder lose the ID card, he or she should call the Signature Card ID Center at 801-422-3866 or notify any cashier immediately. A card may also be reported lost or Stolen by logging into Route Y and following the Signature Card and Meal Plan link, or the Update Personal Information link. A flag will be placed on the cardholder's account to protect it from unauthorized users. Failure to notify the Signature Card office within two business days may increase the cardholder's liability for unauthorized transactions.



Closing Accounts

The Signature Card account is not a demand deposit account like a savings or checking account. Money 'deposited' in a Signature Card account purchases points that may be redeemed for services at locations displaying the BYU Signature Card logo. Money may be withdrawn from a Signature Card account for emergency purposes only. There is a $10 processing fee for this type of transaction. All withdrawals are distributed by university check thru US mail.  The withdrawal process takes 2 to 3 weeks on average. Withdrawal requests are processed at 2310 WSC.

There is a $10 processing fee to refund unused balances at the time when a Signature card account is closed. Cardholder's are encouraged to spend the remaining balance in their account to avoid the check processing fee.



Signature Card Withdrawal

The Signature Card account is not a demand account like a checking account. Money deposited into a Signature Card account purchases credit which may be redeemed for services. Any withdrawal of funds from the account will be subject to a $10.00 processing fee. Closing or emergency cash withdrawals from the Signature Card account will be limited to one weekly withdrawal with a maximum amount of $300.00. All withdrawals are distributed by university check thru US mail.  The withdrawal process takes 2 to 3 weeks on average. Withdrawal requests are processed at 2310 WSC.



Inactive Accounts

Signature Card reserves the right to close an account after six months of inactivity. Accounts may be charged a $5 service fee for each additional month they remain inactive, or until the account balance reaches $0. Patrons may contact the Signature Card office to reopen their accounts.



Meal Plans

At Dining Services' locations contracted meal plans are automatically assessed first. If sufficient funds are not available in a contracted meal plan to satisfy a transaction, the system will automatically cascade to the Signature Card account. Following automatic cascading if an account still does not have sufficient funds to complete the transaction, the remaining balance will need to be paid with cash.

Cancellation of Off-Campus Meal Plans

Meal Plan agreements are binding for the length of time designated for the Meal Plan. If you are living off-campus and it becomes necessary to cancel a meal plan, you can cancel your Meal Plan thru the 'Signature Card Meal Plans' link in Route Y.   The refundable portion of the Meal Plan purchase price will be refunded to your Signature Card.  Any withdrawal of funds from a Signature Card account will be subject to a $10.00 processing fee (see Signature Card Withdrawal above).

If you are living on-campus, please contact the Campus Accommodations Office at 801-422-2611 for information on on-campus meal plan terms and conditions.

Account Privacy

The FERPA act protects a student's privacy interests in educational records. These records include any records directly related to a student and maintained by BYU unless specifically exempted by the act. Account information can only be given to the account holder unless the following exceptions apply.